We can currently only ship to Canada, America, China, Hong Kong, Taiwan, Singapore, Malaysia, Philippines, Indonesia, Europe and Japan. 

Please note that we cannot accept returns due to customer convenience.

Once the product has been shipped, we will not accept cancellations due to customer convenience.

We apologize for any inconvenience caused, but if the product is not what you expected, you ordered the wrong size or quantity, there were duplicate orders, or you would like to cancel after all, we will classify all of these reasons as being due to the customer's convenience.

If you are unable to receive your package and it is returned to us because you have not followed the procedure for redelivery indicated on the delivery slip, we regret to inform you that we will not be able to resend the package.

If you are not at home to receive the parcel, please contact the delivery company.

RESHIPMENT DUE TO INCORRECT ADDRESS | RESHIPMENT DUE TO INCORRECTLY ENTERED

Please note that if the address you entered is incorrect and the product does not arrive, we will not be able to resend the product.
When checking out, please double check that you have entered your address and other details correctly.

If you receive a different product, damaged product, or missing item, 
please contact us at this email address (hugcoffee1112@gmail.com) within one week of arrival with the following information. 

After our staff checks the situation, we will send you a new product at our shipping cost. 

① Your name 
② Your order number 
③ Details of the discrepancy 

Please note that we cannot accept returns due to customer's convenience. 

After the product has been shipped, we do not accept cancellations due to customer's convenience. 
We are sorry, but we will classify all reasons such as the product being different from what you expected, the size being wrong, the quantity being wrong, the order being duplicated, or you want to cancel after all as customer's convenience.

ABOUT INTERNATIONAL SHIPPING | INTERNATIONAL SHIPPING INFORMATION

Please allow approximately 2 weeks for overseas deliveries to arrive.
No refunds or returns will be accepted unless the product is defective.

For overseas shipments, we will use Japan Post EMS.
Please note that shipping costs vary depending on your country.

If the product does not arrive due to delivery issues or customs closures,
Please note that we cannot provide refunds or reship products in the event of significant delivery delays.

Each country's customs office has import regulations over which we have no control.
Please note that import fees and taxes may apply depending on the regulations of each country.
Our shop will not be responsible for paying any import fees under any circumstances.

Delivery to your designated address depends on the standard delivery time of the destination country's courier and the customs clearance time of that country, if there are import duties. Accordingly, we do not guarantee country-specific delivery lead times and are not responsible for delays after the package has been picked up by the carrier.
Products purchased on this website will be delivered to the address you specify in the "Shipping Information" field during checkout. We are not responsible for any delays that are not foreseeable or that are not caused by us.